Accessibility Statement

1 Our Commitment

At Judith Ethnic Food Store Ltd, we are committed to making our website and services accessible and easy to use for all customers. We aim to provide an inclusive shopping experience where customers can access our products and services regardless of ability or circumstances.

2 Accessibility on Our Website

We aim to make judithethnicstore.co.uk accessible by following recognised accessibility principles, including:

• clear and simple website navigation;
• readable text and information;
• clear product descriptions;
• accessible forms and checkout processes;
• compatibility with common browsers and devices.

3 Supporting Customers

We understand that customers may have different accessibility needs. We will make reasonable efforts to support customers who require assistance, including:

• help placing orders;
• assistance understanding product information;
• support with online shopping processes;
• alternative communication methods where possible.

4 Store Accessibility

We aim to provide a welcoming shopping environment at our physical store. Where reasonably possible, we will support customers by:

• assisting customers who need help locating products;
• providing customer service support;
• responding to accessibility requests;
• helping customers complete purchases.

5 Accessibility Features

Depending on available website technology, our website may include features such as:

• adjustable text size through browser settings;
• keyboard navigation support;
• clear headings and page structure;
• readable colour contrast;
• mobile-friendly design.

6 Third-Party Services

Some parts of our website may use third-party services, such as payment providers, delivery services, mapping services, and social media platforms. We cannot always control the accessibility of third-party services but encourage providers to maintain accessible experiences.

7 Feedback and Accessibility Requests

We welcome feedback from customers who experience accessibility difficulties. If you cannot access part of our website, need information in another format, require assistance completing an order, or have suggestions for improvement, please contact us.

8 Contact Us

9 Reviewing This Statement

We may update this Accessibility Statement as our website and services develop. We will review accessibility improvements regularly and aim to provide the best possible experience for all customers.