Allergy Policy

Important

Customers with serious allergies should always check product packaging before consumption and contact us before purchasing if they need further information.

1 Introduction

At Judith Ethnic Food Store Ltd, we take food allergies and customer safety seriously. We sell a wide range of African and international food products. Some products may contain allergens or may be produced in environments where allergens are handled. This policy explains how we manage allergen information and how customers can make informed choices.

2 Our Commitment

We aim to:

• provide accurate product information where available;
• display allergen information provided by manufacturers;
• handle products responsibly;
• support customers with dietary requirements.

3 The 14 Major Allergens

UK food regulations recognise the following 14 allergens:

• Cereals containing gluten (wheat, rye, barley, oats)
• Crustaceans (prawns, crabs, lobsters)
• Eggs
• Fish
• Peanuts
• Soybeans
• Milk
• Nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts)
• Celery
• Mustard
• Sesame
• Sulphur dioxide and sulphites
• Lupin
• Molluscs (mussels, oysters, squid)

4 Product Labelling

Many of our products are supplied by manufacturers and importers. Product labels may include ingredients, allergen declarations, nutritional information, and storage instructions. Customers should always read the product label before eating or preparing food.

5 Imported Products

Some African and international products may have packaging from different countries. While we make reasonable efforts to ensure information is accurate, ingredients may change, packaging may be updated, translations may vary, and manufacturers may change recipes. Customers with allergies should check the latest product information before purchase.

6 Cross-Contamination

Some products may be prepared or manufactured in environments where allergens are present — including facilities handling nuts, gluten, dairy, sesame, and soy. We cannot guarantee that any product is completely free from traces of allergens unless specifically stated by the manufacturer.

7 Online Orders and Allergies

Customers ordering online should review product descriptions, check ingredient information, and contact us before ordering if they require clarification. If you have a severe allergy, please contact us before purchasing.

8 Customer Responsibility

Customers are responsible for checking ingredients, informing us of allergy concerns, following storage and preparation instructions, and seeking medical advice where necessary.

9 Contacting Us About Allergies

If you require allergen information, please contact us and provide: the product name, brand name, and your specific allergy concern.

10 Food Safety Concerns

If you believe a product has caused an allergic reaction or may be unsafe, please contact us immediately. Please provide the product details, batch number (if available), purchase information, and details of the concern. We will investigate all food safety concerns seriously.

11 Changes to This Policy

We may update this Allergy Policy from time to time. The latest version will always be available on judithethnicstore.co.uk.