Frequently Asked Questions

Judith Ethnic Food Store Ltd is an African and international grocery retailer based in the United Kingdom, providing customers with quality food products, traditional ingredients, and everyday grocery essentials.

We sell a wide range of products, including:

• African food products
• International groceries
• Spices and seasonings
• Traditional ingredients
• Packaged foods
• Household essentials
• Other everyday grocery items

Our product range changes regularly based on customer demand and availability.

Yes. Customers can visit our physical store to browse and purchase products in person.

Address: 311 High Street, Cheltenham, England, GL50 3HW
Opening Hours: Monday – Saturday: 9:00 AM – 7:00 PM  |  Sunday: Closed

Yes. You can browse products, place orders, and select available delivery or collection options through our website: judithethnicstore.co.uk.

1. Select your products and add them to your basket.
2. Review your order.
3. Enter your delivery or collection details.
4. Complete payment.
5. Receive your order confirmation.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been prepared, changes or cancellations may not always be possible — particularly for fresh, chilled, or frozen products.

Yes. Delivery options may be available depending on your location and the products ordered. Available delivery options and any charges will be shown during checkout.

Delivery times vary depending on your location, delivery method, order volume, and product availability. Estimated delivery information will be provided during checkout.

Please contact us as soon as possible and provide:

• Your order number
• Details of the problem
• Photographs where possible

We will investigate and provide an appropriate solution.

Yes. Where available, you can order online and collect from our store. You will receive collection instructions after your order has been confirmed.

When collecting, you may need:

• Your order confirmation
• Your order number
• The name used for the order
• Identification where required

Yes. Another person may collect your order if they have your permission and the required order details. Additional verification may be required for security purposes.

Available payment methods may include:

• Debit cards
• Credit cards
• Contactless payments
• Online payment services
• Cash payments in-store

Payment options may vary.

Yes. Payments are processed through secure payment systems. We do not store complete payment card details.

Yes. We provide allergen information where available. Customers with allergies should always check product packaging and contact us before purchasing if they need further information.

Yes. We stock African and international products sourced from trusted suppliers. Product availability may vary due to supplier availability and seasonal demand.

We welcome customer suggestions. If there is a product you would like us to stock, please contact us and we will consider your request.

Due to food safety requirements, we cannot normally accept returns of:

• Fresh food
• Chilled goods
• Frozen goods
• Opened food products

Please contact us if there is a problem with your order and we will do our best to help.

Please contact us promptly with your order details, the product information, and details of the issue. We will investigate and provide a suitable solution.

Approved refunds are normally processed using the original payment method. The time taken for funds to appear depends on your bank or payment provider.

Not necessarily. Where guest checkout is available, you can place orders without creating an account.

Use the password reset option on the website, or contact us for assistance.