Website Terms & Conditions

1 Introduction

Welcome to judithethnicstore.co.uk, operated by Judith Ethnic Food Store Ltd ("we", "our", "us"). These Website Terms & Conditions govern your access to and use of our website and any purchases made through it. By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

2 Company Information

3 Eligibility

You must be at least 18 years old to purchase products from this website. By placing an order, you confirm that the information you provide is accurate, you are legally capable of entering into a binding contract, and you will use the website only for lawful purposes.

4 Products

We specialise in African and international foods, groceries, and household products. Although we aim to ensure that product descriptions and images are accurate, packaging may differ from images shown, manufacturers may change ingredients or packaging without notice, and colours displayed on your device may differ slightly from actual products.

5 Pricing

All prices displayed are in Pounds Sterling (£). Prices may change without notice. Where applicable, VAT is included unless otherwise stated. Delivery charges are calculated separately during checkout.

6 Product Availability

All products are subject to availability. If a product becomes unavailable after an order has been placed, we may refund the unavailable item, substitute a similar item only where permitted and agreed, or contact you before dispatch.

7 Online Orders

An order confirmation email confirms we have received your order. Acceptance of your order occurs when we dispatch the goods. We reserve the right to refuse or cancel any order where payment cannot be authorised, fraudulent activity is suspected, pricing errors occur, or products are unavailable.

8 Customer Accounts

If you create an account, you are responsible for keeping your password secure, maintaining accurate account information, and all activities under your account. Notify us immediately if you suspect unauthorised access.

9 Payments

We accept approved payment methods displayed during checkout. Payments are processed securely through third-party payment providers. We do not store full payment card details.

10 Delivery

Delivery times are estimates only. While we make every effort to deliver within the stated times, delays may occur due to courier delays, weather conditions, public holidays, and circumstances beyond our control.

11 Returns

Returns are governed by our Returns & Refund Policy. Food items may not be returnable unless faulty, damaged, unsafe, or incorrectly supplied.

12 Allergies

Many products sold may contain allergens. Customers should always read product labels before consumption. Please refer to our Allergy Policy.

13 Intellectual Property

All website content including logos, photographs, graphics, text, product descriptions, software, and design belongs to Judith Ethnic Food Store Ltd or its licensors. You may not copy, reproduce, or distribute any content without written permission.

14 Acceptable Use

You agree not to interfere with website security, upload malicious software, attempt unauthorised access, scrape website data without permission, or use the website for unlawful purposes.

15 Limitation of Liability

Nothing in these Terms excludes liability where exclusion is not permitted by law. Subject to applicable law, we shall not be liable for indirect or consequential losses arising from use of this website.

16 External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

17 Privacy

Your personal information is processed in accordance with our Privacy Policy.

18 Cookies

Our website uses cookies. Please see our Cookie Policy for further information.

19 Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Updated versions will be published on this website.

20 Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21 Contact