Delivery Policy

1 Introduction

At Judith Ethnic Food Store Ltd, we aim to provide a reliable and convenient delivery service for our customers. This Delivery Policy explains how we process, prepare, and deliver orders placed through judithethnicstore.co.uk, and applies to online grocery orders including African food products, international groceries, and household items.

2 Delivery Areas

We currently provide delivery services within the areas shown during checkout. Delivery availability may depend on customer location, product type, delivery method selected, and courier availability. We reserve the right to decline delivery where we cannot safely or reasonably complete the order.

3 Delivery Options

Standard Delivery

Suitable for ambient groceries, packaged food, household products, and non-perishable items. Estimated delivery times will be displayed during checkout.

Local Delivery

Where available, local customers may receive faster delivery options, scheduled delivery times, and local driver delivery.

Click & Collect

Where available, customers may collect their orders from our store. Collection details will be provided after order confirmation.

4 Delivery Charges

Delivery charges depend on delivery location, order size and weight, and delivery method selected. The applicable delivery charge will be displayed before payment is completed. From time to time, we may offer free delivery promotions or special delivery offers, which may have separate terms.

5 Order Processing Time

We aim to process orders promptly after payment confirmation. Processing times may vary due to order volume, product availability, weekends, public holidays, and seasonal demand.

6 Delivery of Food Products

Food products require appropriate handling. Customers are responsible for checking deliveries promptly, storing products according to instructions, and refrigerating or freezing items where required. For chilled and frozen products, customers should be available to receive delivery and store products immediately after delivery.

7 Delivery Times

Delivery times are estimates only. Although we aim to meet delivery estimates, delays may occur due to courier delays, traffic conditions, adverse weather, public holidays, or circumstances outside our control. A delay does not automatically entitle a customer to compensation unless required by law.

8 Delivery Address

Customers are responsible for providing accurate delivery information. Please check your house number, postcode, contact telephone number, and delivery instructions. We are not responsible for failed deliveries caused by incorrect information provided by the customer.

9 Receiving Your Delivery

When receiving your order, customers should check packaging condition, product quantity, and visible damage. If there is an issue, please contact us as soon as possible.

10 Missing or Damaged Items

If your order contains missing items, incorrect items, damaged products, or spoiled products, please contact us promptly with your order number, a description of the problem, and photographs where appropriate. We will investigate and provide an appropriate resolution.

11 Failed Delivery

If delivery cannot be completed because nobody is available, access is unavailable, or incorrect address details were provided, we may rearrange delivery, charge an additional delivery fee, or return items to the store. Perishable items may not be suitable for redelivery for food safety reasons.

12 Delivery of Age-Restricted Products

Where applicable, we may require proof of age for restricted products. Delivery staff may refuse delivery where legal age requirements cannot be verified.

13 Click & Collect

Where Click & Collect is available, customers will receive confirmation when their order is ready. Customers should bring order confirmation, collect during store opening hours, and ensure collection details are correct. Orders not collected within a reasonable period may be cancelled.

14 Refunds Related to Delivery Issues

Where we are responsible for incorrect delivery, damaged goods, or missing items, we may offer a replacement, refund, store credit, or alternative resolution. Refunds are processed according to our Returns & Refund Policy.

15 Contact Us

16 Changes to This Policy

We may update this Delivery Policy from time to time. The latest version will always be available on judithethnicstore.co.uk.